Warehouse location

Warehouse location holds the name and address of your main warehouse. The address gives the warehouse its position on the map. Complaia needs that position to plan routes and to fill in the pickup address of a shipment. Here you also set the contact that carriers get with shipments from this warehouse.

Where to find it: Warehouse → Configuration → Warehouse location

The menu item is shown when your company uses the simple warehouse type. With the advanced type it is not in the menu. There you edit each warehouse under Warehouses.

When you'll use it

• You are setting the company up and the warehouse has no address yet.
• The warehouse moved.
• Routes start from the wrong place on the map.
• Carriers should call a different person or number about shipments.

Key concepts

• One warehouse. With the simple type you have a single warehouse. This screen edits it. There is nothing to add or delete.
• Geolocation. When you save an address, Complaia looks it up on the map and stores the coordinates. Route planning uses them as the place routes start from.
• The address is required. Without street, postal code, city and country the details cannot be saved. The region is optional.
• Contact for the courier — a phone, an e-mail address and a person that go to the carrier with shipments sent from this warehouse. An empty field takes the contact from the carrier integration.

The screen

The card Main warehouse details contains:

Field	Notes
Warehouse name	Required
Street and number	Required
Postal code	Required
City	Required
Region	Optional
Country	Required; chosen from a list
Description (internal)	A note for yourself

Under the fields:

• Contact for the courier — Contact person, Phone and Email, all optional.
• The Geolocation panel — shows the Coordinates found for the saved address, with Show on map. After you change the address, it reads Coordinates will be determined on save, based on the entered address.

While the warehouse has no position, a notice Add the warehouse address explains what is missing.

Buttons:

• Revert changes — reloads the saved data;
• Save information — saves;
• Refresh — in the header.

📷 Screenshot to add: the Warehouse location screen with a complete address, the Contact for the courier fields and the Geolocation panel showing coordinates and the Show on map link.

Common tasks

Enter or change the warehouse address

1. Open Warehouse → Configuration → Warehouse location.
2. Fill in Warehouse name, Street and number, Postal code, City and Country. Add the Region if you wish.
3. Click Save information. The window Confirm address shows where the address was found.
4. If several places match, choose the right one under Choose the correct match:. If the pin is not exact, drag it to the right spot.
5. Click Yes, save. You see Information saved.

Set the contact for carriers

1. Under Contact for the courier, fill in the Contact person, Phone or Email that carriers should use.
2. Click Save information.

Leave a field empty to use the contact from the carrier integration settings instead.

Check the position on the map

1. In the Geolocation panel, read the Coordinates.
2. Click Show on map. The place opens on a map in a new browser tab.

When it doesn't work

What you see	Why	What to do
Save information is greyed out	The name or one of the four address fields is empty.	Fill them in.
There is no Save information button	You may read this screen but not change it.	Ask for Warehouse: Manage.
The window Invalid address	No place was found for the address. Usually a building number is missing, the city does not match the postal code, or there is a typo.	Click Edit address, correct it and save again.
The window Couldn’t check the address	The map service did not answer. It does not mean the address is wrong.	Try again in a moment.
The e-mail address in the courier contact is invalid.	The address has a typo.	Correct it or leave the field empty.
The menu item is missing	Your company uses the advanced warehouse type.	Edit the warehouse under Warehouses.

Permissions

To do this	You need
See Warehouse location in the menu and read the data	Warehouse: View
Save changes	Warehouse: Manage

Related

• Warehouse type — simple or advanced
• Warehouses — the same data for each warehouse of the advanced type
• Route planning — uses the warehouse position
• Shipments — where the warehouse address and courier contact are used as the place of dispatch
• Company details — your company's own address