Register your company
Registration creates a new Complaia workspace for your company and, at the same time, your own user account as its Owner. You fill in a short form in three steps and confirm your e-mail address. Then you sign in, and the setup wizard starts.
Where to find it: the sign-in page of the browser application, app.complaia.com → Register a company
When you'll use it
- Your company does not use Complaia yet, and you want to start.
- You registered, but the activation e-mail did not arrive or its link no longer works.
Do not register if your company already uses Complaia. Registration always creates a new, separate company. Ask your company's administrator to create an account for you instead. See Users.
Key concepts
- Workspace — your company's own, separate space in Complaia, with its own users, data and settings. Registration creates it.
- Owner — the account of the person who registers the company. It has every permission, goes through the setup wizard, and adds the other users. Employees do not register.
- Activation link — a link sent to the e-mail address you register with. You cannot sign in until you click it.
- One e-mail address, one account — the address must not belong to any other Complaia account, also not in another company.
- Trial period — a new workspace starts with a free trial with full functionality. No payment card is needed. System → Subscription shows when the trial ends and lets you choose a plan. See Subscription.
The screens
The registration form has three steps. On a computer the steps are listed on the left of the form. On a narrow screen they are shown above it.
| Step | What you enter |
|---|---|
| Country & tax ID | The country where the company is based and its tax number. For a company in Poland, the field is called NIP. |
| Company details | Company name, Address, Postal code and City. For a company in Poland, they are filled in from the Polish company registry. |
| Owner account | Your Full name, Email, Phone, Password and Repeat password, and the consents. |
📷 Screenshot to add: the registration form on the Owner account step, with the list of steps on the left
Thank you for registering! opens after you create the account. It shows the address the activation link was sent to, and the Resend link button.
Email confirmed opens when you click the activation link in the e-mail.
Common tasks
Fill in the registration form
- Open the sign-in page of Complaia and click Register a company.
- In the Country & tax ID step, choose the country and enter the company's tax number. Click Next. For a company in Poland, Complaia fetches the name and address from the Polish company registry at this moment.
- In the Company details step, check or fill in the Company name, Address, Postal code and City. Click Next.
- In the Owner account step:
- enter your Full name, Email and Phone. All three are required;
- type a Password, and type it again in Repeat password. The password needs at least 8 characters, with an uppercase and a lowercase letter, a digit and a special character;
- tick the box that accepts the Terms of Service and the Data Processing Agreement. The marketing consent below it is optional.
- Click Create account.
If a field is wrong when you click Create account, Complaia highlights every field with a problem, goes back to the step of the first one and shows a message about it.
Confirm your e-mail address
- Open the e-mail from Complaia and click the activation link. The page Email confirmed opens.
- Click Go to sign in.
If you leave the Thank you for registering! page open, it notices when you click the link in the e-mail and shows Account confirmed.
If the e-mail does not arrive, check the spam folder. Then click Resend link on the thank-you page. You can send a new link once a minute. The button counts down until then.
Sign in for the first time
- On the sign-in page, enter the e-mail address and password you registered with, and click Sign in.
- The setup wizard opens by itself. Work through it: it takes about five minutes. See Setting up your workspace.
When the wizard is finished, continue with the Setup checklist. It lists, in order, what to set up before your company starts working.
When it doesn't work
| What you see | Why | What to do |
|---|---|---|
| To continue, accept the Terms of Service and the Data Processing Agreement (DPA). | The required consent is not ticked. | Tick it. The marketing consent below it is optional. |
| Enter a valid 10-digit tax ID (NIP). | The country is Poland and the number does not have 10 digits. | Check the number. Spaces and dashes do not matter. |
| A note that the company data could not be fetched from the registry, or that the registry returned no address | The Polish company registry returned nothing, or returned only the name. This is common for sole traders. | Continue and fill in the missing details by hand. |
| This email address is already linked to an account. Sign in or use a different address. | The address already belongs to a Complaia account, possibly in another company. | Sign in with that account, or register with a different address. |
| A message that Complaia could not confirm that a person is filling in the form | The page protection did not load or did not finish, for example because the browser blocks scripts. | Refresh the page and try again. If you block scripts, allow them on this page. |
| Too many attempts. Please wait a moment and try again. | Registration accepts only a few attempts from one network in a short time. | Wait and try again later. |
| The activation e-mail does not arrive | It may be in spam, or the address was mistyped. | Check spam, then click Resend link. If the address is wrong, register again with the right one. |
| Verification failed, with The link is invalid or has expired. | The activation link is old or incomplete. | Send a new link with Resend on that page. |
| Please confirm your email to sign in. | You tried to sign in before clicking the activation link. | Click the link in the e-mail first. |
| You signed in and there is no wizard | You are not the Owner of this workspace, or the wizard was already completed. | Nothing to do. The workspace is set up. |
| A window System access has been restricted is shown instead of the wizard | The trial ended before the setup was finished, or the subscription is not paid. | Choose a plan under System → Subscription. The wizard opens after that. |
Permissions
Registration needs no account and no permission. Anybody can register a new company. The person who registers becomes the Owner, with every permission.
Nobody can register into a company that already exists. Accounts for employees are created by the Owner or an administrator, see Users.
Related
- Setting up your workspace — the setup wizard, the next step after registration
- Setup checklist — what to set up after the wizard, in order
- Users — accounts for your employees
- Subscription & billing — the trial period and plans
- Interface & navigation — signing in, the sidebar and your profile